Ask A Librarian: TAFE NSW Libraries

This could be because of one or more of these:

• Your TAFE NSW username or password is incorrect, or expired.
  • To test if it is working, use it to access another TAFE NSW product such as the TAFE NSW portal, or log in on a TAFE NSW Library computer. If you can log in there, it is not an issue with your TAFE NSW username or password. 
• Your device does not have both the FileOpen plugin and a PDF reader (e.g. Adobe Acrobat Pro or Adobe Acrobat Reader)  installed
  • Install a PDF reader, like Adobe Acrobat Reader
  • Install the FileOpen plug-in
• You have an android device
  • see our FAQ "Why am I seeing a blank file?
• The Standard is opening in a Browser window and not in the PDF reader (for e.g. Adobe Acrobat).
  • See our FAQ " Why am I seeing an error message when I click on the Download button for my Standard? "
• You are using a link sent to you - perhaps by your teacher or classmate.
  • You will first need to log in to Standards Online via TAFE NSW
  • Then only should you click the link you have been given
• You have been locked out of TechStreet platform and cannot access Standards
  • Affected users should click the link provided here, clear their cache and cookies, and log in again via SSO to see if they can access the subscription.