Answered By: Barbara
Last Updated: Jul 15, 2025     Views: 13

Question:
What could be the reason my downloaded document won't open on my computer?

To successfully open the document, an Internet connection is required, and a specific setting in your PDF viewer may need to be disabled.

If you are using PDF-XChange Editor, follow these steps:

1. Open the preferences menu.
2. Click on the "JavaScript" subheading.
3. Uncheck the box labeled "Enable global object security policy."
4. Click "Apply" to save the changes.

After making these adjustments, try opening the document again.

Additionally, ensure that the Digital Rights Management (DRM) server is added to the list of trusted domains within your PDF viewer.